FAQ

About the Company

Paxo pharmaceutical limited is Nigeria’s only marketer of Beauty Formulas and Pretty Products.Our goal is to delight you every time you shop with us.Our cutting-edge product range combined with our excellent customer service and easy payment options will ensure just that! See more about the company in our About section.

What is your product range?

We market a range of quality BEAUTY FORMULAS”Made in England” products which include: FEMININE HYGIENE, ORAL CARE, SKIN CARE, FOOTCARE, DEPILATORIES & HAIR LIGHTNING, DEODORANTS, ANTIBACTERIAL HANDWASH, HAIR CARE, LENS CLEANER, TEA TREE range & more…We also market PRETTY PRODUCTS;this include Cotton Balls, Lip Balms,Waxing,Razors, Sanitary Towels.

Why should I shop at Paxo.com.ng?

Worry less about the traffic, looking for parking, and standing in queues. Shop online at any time and anywhere using an internet enabled device! We display the most comprehensive array of beauty products.This means no more worries of finding the one stop place to get your feel good health products all in one store.! All of our products are supplied by authorised manufacturers and are 100% original, authentic brand names.

Paxo.com.ng has made it quick and easy for you to shop for your favourite products from our wide range of products we will bring your item directly to you at no additional cost. Unlike other online stores, with us there is no minimum order required.

We provide a range of payment options, including a cash-on-delivery service, which enables you to pay in cash when your parcel arrives at your door. Our friendly Customer Services team is committed to providing you with the highest level of service.

In short, the benefits we offer are:
– The widest range of leading international beauty products in Nigeria.
– Only 100% original brand names.
– fast, convenient and secure shopping experience
– Free door-to-door delivery.
– Cash on delivery payment.
– 14 day returns.

How do I contact you?

Contact us by phone on 09094625171 Monday to Fridays from 8am to 8pm and Saturdays from 10am to 6pm. Or send us an email at sales@paxo.com.ng.com

General

Where do I go to provide comments or suggestions?
We welcome and encourage all feedback. Please direct any comments or suggestions towards info@Paxo.com.ng. You can also place a review on a product by visiting the product’s page and adding your comment.

How do I unsubscribe from the Paxo.com.ng newsletter?Emails sent by Paxo.com.ng come with an option to unsubscribe. If you click on that option and you will no longer receive news and updates from Paxo.com.ng

Privacy & Security

How do I know it’s safe to shop with Paxo.com.ng?
Your privacy is of the utmost importance to us. We work hard to ensure that your details stay safe and secure. If you want to know more on how we ensure your privacy, please refer to our Privacy Statement.

Do you keep my credit card details?
We do not store your credit card details.

Will my information be shared with third parties?
All personal information provided by you will be treated with the utmost care and responsibility. Your information will not be sold to or shared with any third party. Paxo.com.ng rightfully respects your privacy. Read more on how we protect your details by referring to the Paxo.com.ng Privacy Statement.

Technical I want to start a new account. How do I do this?
Create an account with Paxo.com.ng now! You can speed up the checkout, register various delivery addresses, and track your orders! Click on ‘My Account’ located on the top right hand side of the page. You will be directed to a new page where you will find the ‘New Customers’ button. Click ‘Create an Account’ and enter details as requested and then click ‘submit’. Registration should now be complete. You will receive a confirmation e-mail to the address you registered with

How do I update the details of My Account?
When you are logged in, click on the ‘My Account’ in the dropdown menu that appears next to your name on the top right hand side of the page. You will be directed to your account details. Scroll down to find your account information. Click ‘edit’ next to the section of information that you wish to update. Remember to click ‘save’ to ensure your new details are stored on our system.

How do I log out from My Account?
You can log out by clicking the ‘logout’ link at the top left of the page menu located next to your name on the top right hand corner of the page.

What should I do when I am finding it difficult to order from your website?
Paxo.com.ng ‘s has an online customer service representative that you can chat with live who will put you through every step of the way.Our website works best with Internet Explorer, Google Chrome and Mozilla Firefox. Please make sure that you make use of the correct and up to date browser when using our website. If you are still experiencing difficulties you can contact Customer Services by using the click-to-call feature on the top of the web page or call us on 09094625171 or 08033072333 , or alternatively send an email to sales@Paxo.com.ng.com

Do I need to enable cookies in my browser?
Cookies are the name of small amounts of data sent from a website to your browser. It is then stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information but instead use anonymous unique identifiers. Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended in order to protect your account information. To find out more about how we use cookies, please see our Privacy Statement.

Orders and purchases

How do I order Paxo.com.ng online?
Paxo.com.ng has made it easy for you to find the beauty formulas and pretty products that brings out the best in you.If you are looking for a particular product simply enter the brand or product name into the search field or chat with an online customer service representative who is friendly and willing to always put you through.

Is there a way for me to view the product before I purchase it?
As Paxo.com.ng is an online shop, there is no physical store that you can visit and for safety reasons we cannot allow customers to visit our warehouse. This is why we are committed to highly accurate product descriptions and images on our website to help you in your purchase decision. Should you have any queries regarding our products you can contact Customer Services.

Can I purchase a product as a gift?
Yes you can. Just make sure that you enter the correct name and delivery address of the recipient when you place your order. This does not have to be the same as your billing address.

Can I have my product gift wrapped or send a personalized card?
Unfortunately this is not an available option for the time being.

Can I purchase a gift voucher?
At present this service is not offered however why not meet up with your friends or family and shop together on Paxo.com.ng? Make sure you sign up to our newsletter to be informed when gift vouchers are available.

What if I made a mistake with my order?
If you have filled in the incorrect delivery address or name or selected the wrong product please contact our Customer Services team immediately. Our deliveries can happen as fast as one day so to avoid having to return a product we urge you to let us know of the change as soon as possible.

Can I cancel my order?
Please contact our Customer Services team immediately via direct online chat with representative,email or telephone.

Stock

What do I do when the item I want is out of stock?
Please take note that items are available while stocks last. Should you have any further enquiries, feel free to contact Customer Services, who will try to source the item from elsewhere.

Can you place items on back order?
Items are not placed on backorder. If your preferred item is sold out, Customer Services will arrange for you to receive store credit or a refund if we are unable to procure the item from another source. In our attempt to avoid these situations, however, the available stock of each item is regularly updated and listed for each item. Please take note of this quantity. For multiple customer orders of the same product we treat them on a first-come-first-served basis.

Can you place an item on hold?
Unfortunately this is not an available option.

How do I know if you carry a certain product?
Simply enter the name of the product in the search toolbar. Search results will present you with the available items from that product if we stock it.

When can I expect new products to be listed on your website?
Our website is constantly updated with the arrival of new stock. We update our product range as new products and brands are released. Keep a close eye on New Arrivals.
Pricing

What currency are your prices in?
All pricing is in Nigerian Naira (NGN).

Do your prices include VAT?
Yes, all prices are inclusive of VAT.

Do you match prices if I see an item on sale elsewhere?
We are unfortunately able to price match at this time. However, we do our best to ensure we have competitive prices.

Payment

How can I pay?
Paxo.com.ng offers you the following payment methods:
Electronic Funds Transfer (EFT)
Pay via a safe and secure bank transfer. After checkout, please deposit the total amount into the Paxo.com.ng account. Please make sure you use your order number, which you will find in your confirmation email from us, as a reference. Remember to email your proof of payment to sales@Paxo.com.ng.com. We only begin processing orders using this payment method once we have received the proof of payment.

Bank: Zenith Bank
Account Name: Paxo Pharmaceutical Limited
Account Number: 1010182070
Type of Account: Corporate Current Account
Cash on Delivery (COD)
Be sure to have the exact amount for cash ready as our delivery men do not carry petty cash. We only accept Nigerian Naira. Cash on Delivery is only available for certain regions.
Credit card: Visa, Mastercard, Verve, Interswitch.

What is Cash on Delivery (COD)?
Also referred to as pay-on-delivery, this option allows you to pay for your order in cash at the time that it is delivered to your door. This is an easy payment option that requires you to have the correct amount of cash when your package is delivered, as our delivery men do not carry petty cash. Take note that all payment should be done in Nigerian Naira and that the COD option is only available for certain cities.

How safe is it to use my credit card to make a payment?
At Paxo.com.ng we make sure that credit card transactions take place in a safe environment. The Paxo.com.ng payment system has a 128-bit SSL security encryption certification awarded by Comodo. We do not retain your credit card information once the transaction has been finalised.

What do I do when my credit card details are rejected?
The first step is to confirm with your bank that it is not an issue on their end. If you still experience difficulties, contact Customer Services and we will alert our IT team to rectify the problem.

How do I know if my order was successful?
Successful transactions are followed by a confirmation email, which includes your unique order number, sent to the address that you provide. If for some reason you do not receive a confirmation email, or some form of communication from Paxo.com.ng within 24 hours, please contact Customer Services to confirm your order

Shipping & Delivery

How much do I pay for delivery?
We take pride in offering a service where we deliver directly to your door, free of charge.

How long do you take to deliver?
You can expect delivery within 1-2 working days. Deliveries are limited to Nigeria. Paxo.com.ng is committed to delivering within the stipulated time frame. However, as we are unable to control all external factors and unforeseen circumstances, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Can my parcel be delivered to an office address?
Yes, your parcel can be delivered to an office address. However, please make sure you enter the address along with your full name upon checkout of your purchase.

What if I am not home at the time of delivery?
As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to receive the delivery, we will leave a card with options either for re-delivery or collection from the courier.

Can I change the delivery address of my order once I have placed the order?
At the moment we do not offer the possibility to change the address of orders that have already been placed. When ordering, please make sure you provide the address best suitable for you to receive your order during our delivery times. These are Mondays to Fridays from 9am to 6pm.

My items haven’t arrived yet. What can I do?
Please allow up to 10 working days for your order to arrive. You are able to track the status of your order using the tracking ID sent to your email. If you have any concerns, please do not hesitate to contact Customer Services.

What do I do if I receive a faulty item?
Strict quality checks are carried out to ensure that our products are of the highest quality and free of defects. However if you have received a faulty item please contact customer service immediately to discuss a refund.

If you have any other questions that we have not covered please feel free to contact our friendly Customer Services Team at sales@paxo.com.ng.com or call us directly on 09094625171 or 08033072333.